Your customers churn before you see it coming . We fix that.
RetainIQ AI is a done-for-you customer success engine. We connect to your CRM, support, and billing in 48 hours, score every account's health, and predict churn 30 to 90 days out, then trigger the playbooks that save the accounts worth saving. No platform to learn. No admin to hire. Just fewer customers walking out the door.
Sound familiar?
You find out too late
By the time an account goes quiet, the decision to leave was made weeks ago, you're just hearing about it at the renewal call.
Platforms take months
Gainsight-class tools need a 3-6 month rollout and a dedicated admin before they score a single account.
CSMs are firefighting
Your team spends 60% of the week reacting to churn instead of driving expansion and revenue.
The board wants NRR answers
Sub-100% net revenue retention and no clear, fast path to turn it around.
Everything you need
Portfolio health dashboard
Every account scored daily across usage, support, billing, and sentiment, one view of who's thriving and who's at risk.
Churn prediction 30/60/90-day
AI models forecast churn probability months ahead and tell you exactly why an account is slipping.
Renewal risk pipeline
A kanban of upcoming renewals ranked by risk, so nothing quietly lapses.
Expansion signal detection
Spot the accounts ready to grow and surface the upsell before your competitor does.
Automated playbooks
The right save-play fires the moment an account crosses a risk threshold, no manual triage.
Board-ready QBR reports
Auto-generated quarterly business reviews per account, ready to send.
Multi-signal scoring
CRM, support tickets, product usage, and payment health fused into a single, explainable score.
Fully managed by us
We deploy, calibrate, and run everything. Your team just gets a dashboard and Slack alerts.
Simple, transparent pricing
Start free, upgrade when you need more power.
Low-friction proof of concept. We connect your CRM, show at-risk accounts by Day 3, and guarantee we beat your current churn rate by Day 60, or you pay nothing.
- CRM connected in 48 hours
- At-risk accounts live on Day 3
- Guaranteed churn metrics
- Full risk-reversal
Ongoing managed churn prevention for growing teams.
- Up to 3 integrations
- Health scoring plus churn prediction
- Automated playbooks
- Monthly reporting
Full-service engine for larger portfolios with a dedicated strategist.
- Up to 5 integrations
- Dedicated CS strategist
- Custom playbooks and QBRs
- Board-ready reporting
Built for power users
B2B SaaS with sub-100% NRR
Turn retention from a cost center into a revenue driver.
Teams drowning in Gainsight admin
Keep the outcomes, drop the platform and the dedicated admin.
CS orgs without a data analyst
Get predictive scoring without hiring a data team.
Post-Series-A scale-ups
Accounts are growing faster than your CS headcount can cover.
Frequently asked questions
Is this software or a service?
A fully managed service. We deploy, calibrate, and run the whole engine on your behalf, your team just gets a dashboard and Slack alerts. There's no new platform to learn and no admin to hire.
How fast will we see value?
We connect your CRM in 48 hours, have live health scores in about 7 days, and typically surface the first saveable at-risk accounts within two weeks.
What if it doesn't work?
The 60-day pilot comes with guaranteed metrics: if we don't beat your current churn rate by Day 60, you pay nothing.
What can you integrate with?
CRM (HubSpot, Salesforce), support (Intercom, Zendesk), billing (Stripe), and product analytics (Segment). We add connectors as needed.
Do we have to rip out Gainsight?
No, but most clients do. RetainIQ replaces both the platform and the dedicated admin it needs, usually at 60% less cost.
Who is this for?
B2B SaaS companies above roughly $2M ARR with a VP or Director of Customer Success who owns a retention number.
How is our data handled?
Signals arrive over signed webhooks with scoped tokens. Your data stays yours, and every integration is verified before it's trusted.
Find out which customers you're about to lose
Connect your CRM and we'll deliver a free churn risk audit in 48 hours, the at-risk accounts, the reasons behind them, and the revenue on the line. No commitment.